Delivery & Pickup
You can purchase your Staintune items online and have them delivered to your door or select pick up from our Beresfield office.
- Australia (Standard) Delivery will take place no more than 2-5 business days after your item is shipped
- International (Standard) Delivery will take place no more than 7-10 business days after your item is shipped
Once your order has been dispatched from our warehouse, you will receive an email with your tracking number. Note that delivery times will vary depending on your delivery address.
Orders can be collected from the Staintune office in Beresfield, NSW. When your order is ready for collection, you will receive an email with information about how and where to collect your order. Please do not attempt to collect your order prior to receiving this email.
Shipping and delivery estimates
The delivery times above are estimates, actual delivery times vary depending on your location. The order will only ship once all items in your order become available. While we do everything we can to ensure your Staintune products arrive quickly, COVID-19 and recent flooding has disrupted our shipping network greatly.
Changing your delivery address
If you have not yet received an email notifying you that your order is shipped, you can contact our customer service team to change your details on 02 4017 1746.
What happens if my delivery goes missing or is damaged?
If there are any issues with your delivery, please inform us immediately. Staintune will launch an investigation with the courier and make every effort to keep you updated on its progress. Where appropriate, we will offer a replacement.
Please note that the customer is responsible for any taxes or duty that may be payable upon entry into the destination country.